Here are some questions we are regularly asked.
If you can't find your answer, we'll be happy to help.
All of our products are backed by a two-year warranty, protecting you against any design or manufacturing defects. You can take out a 5-year warranty on certain products. In any case, rest assured that we will do everything we can to ensure your satisfaction, with no date limit.
Sometimes certain products are temporarily out of stock. Nevertheless, you may be authorized to place an order, and be delivered within the timeframe indicated on the product page.
We sometimes start taking orders for new timepieces before they go into production. This allows us to confirm the interest in this product and to plan the adequate quantities.
In exchange for a waiting period varying from a few weeks to a few months, you get may get a discount on your pre-order.
You can see the packaging on the product page, or in its description page. But unless otherwise stated, this is an elegant full grain leather travel case, delivered in a specially designed cardboard box, which is sustainable but classy.
The security of your data is ensured by Stripe, the world leader in secure online payment solutions, and used by millions of businesses.
You can use all major payment cards. You can also choose to pay by wire transfer. Please note that in this case, your order will be shipped upon receipt of the transfer (2-5 working days, in general)
Unless anything else is specified on the product page or on the checkout page, your credit card will be charged at checkout.
Of course. Buying online makes a lot of things easier, but physical contact with your new timepiece is not replaceable. As you would in a traditional point of sale, we advise you to handle your Neucarl with care, to place it on its microfiber between two manipulations, and to use the bracelet with special care so as not to leave a mark. Indeed, the possibility of trying on does not imply wearing the watch for 14 days. You have the option of ordering, exchanging or returning your watch for free, since we offer you the delivery costs. Only the possible return costs are your responsibility. In the event of an exchange, all shipping costs are at our expense. Contact us for more information.
Sure. You can exchange or return a watch during 14 days after your purchase. Please contact us to know how to proceed.
Your Neucarl mechanical watch benefits from the know-how of the best craftsmen, as well as high quality components. No particular maintenance is to be expected before 4 to 5 years, under normal conditions of use.
If it is a product open to pre-orders, you can contact us before purchasing to assess your request. In the case of a watch in stock, personalization cannot be offered.
When your order is shipped, you will be notified by email, and will get a tracking link to track your package.
Choose your model, add it to your cart, and enter the voucher code at the time of checkout. If the amount is insufficient, you can supplement by another means of payment.
When your order is shipped, you will be notified by email, and will get a tracking link to track your package.